If you are unhappy with an item, please return it unused within 7 working days and we will refund the price. Contact us by phone or email. We do not pay for return postage unless the goods are faulty. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by The Rare Brand Market. Your statutory rights are not effected. The item must still be perfect and in a resaleable condition.